When you are buying an item online, you may certainly worry about the Return Policy. You might be thinking about what will happen if the product is faulty? I want to clear all your questions about returns here.
First of all, we do accept returns provided the item is in original condition. When you order an item from us, we check it for perfect working and then send it to you. In rare circumstances If you face any problem with the product, you can return it for a replacement provided you don’t tear off the front Lamination.
In other words, when you’ll receive the product, there will be a protective layer (or say Screen Guard type thing) on the item. You need to make sure that you don’t remove that before testing the product
When you order and receive our product, please connect it to the motherboard of your handset and test it for perfect working. You can connect the Display Combo to the motherboard without removing the front lamination. Just fit in the panel temporarily (without using any glues, tapes, or another adhesive) and test the panel thoroughly by turning on the handset.
If you find any problems, call us, return the faulty item and get a replacement at completely free of charge. Most of our items work like a charm, and in case of any issues, we are always here. Just make sure that you don’t remove the front or back lamination in any condition.
A) You can return the products which you have not used and fixed on your mobile phone. We request that you inspect your products carefully when you receive them. We don’t accept returns after 30 days from the original receipt date. To return the product, you need to return it in the same condition without using or fixing the part in your phone. We don’t accept used parts back in any condition. You must get authorization from us before you return any product to us. We handle all non-defective returns on a case-by-case basis. Money-back is also available on returned products.
B)Shipping Cost and COD Charges are a non-refundable item. If you return a product to us, please be aware that you have to pay return shipping charges, and you’ll not get a refund for the shipping charges (and COD Charges), which you had paid earlier.
C) We don’t accept the returns If you’ve removed the protective screen guards from our items and have used them in any way. Before fixing the item permanently, please check it checked carefully with a nearby mechanic. You can easily connect the display to your phone and test it without removing the protective screen guard. Please don’t contact us with any complaints after fixing the items permanently.
We can’t accept used items back as we are selling brand new items, and we don’t re-stock used items back. We don’t accept returns if you tear off the screen-guard or fix the product permanently. Also, there is no need to fix the display permanently as you can easily test it before fitting. Many people ask how they will know if the display is working or not. So to clear this, you can easily connect the display to your phone and test it without fixing it permanently.
D) We don’t allow anyone to misuse the return policy. Several customers want to abuse the return policy by sending their old broken items back to us.
To avoid such issues, you will need to send a photo or video of the actual problem depending on the situation before we authorize the return. You can send a message to our Whatsapp Support number 9587954273. Any genuine customer having a valid reason will never have any issues with this policy. This policy is to curb customers who try to cheat us using different tactics.
E) The return process is very easy and straightforward If you return the item in the same condition as you received. We don’t have any questions to ask, and there are no hidden charges. We want to receive the part in the same condition as we sent to you. That’s all.
F) Returns are not available for pricing reasons as all parts have different quality and make. If you want a low-quality product for a low price, don’t compare it with ours, and It will not be a ground for returns.